Term

Definition

Allowing a payment despite lack  of funds

The account provider allows a payment to be made  from the customer’s account although there is not enough money in it (or it would  take the customer past their arranged overdraft limit).

Arranged overdraft

The account provider and the customer agree in  advance that the customer may borrow money when there is no money left in the  account. The agreement determines a maximum amount that can be borrowed, and  whether fees and interest will be charged.

ATM balance enquiry

The customer views the account balance at a cash  machine.

Card cancellation

The account provider charges a cancellation fee  if the customer cancels the card order within the first 14 days and a card  has already been ordered in the customer’s name.

Cash withdrawal in euros in  Europe

The customer takes cash out of the customer’s  account in euros at a cash machine in Europe.

Cash withdrawal in a foreign currency  outside Europe

The customer takes cash out of the customer’s  account in foreign currency at a cash machine outside Europe.

Debit card payment in euros

The customer uses their debit card to make a  payment in euros. This can be in a shop, online or over the phone.

Debit card payment in a foreign  currency

The customer uses their debit card to make a  payment in foreign currency. This can be in a shop, online or over the phone.

Issuing of debit card

The account provider sends a debit card to the  customer.

Issuing of additional debit  card

The account provider sends a debit card to the  customer for an additional user.

Maintaining the account

The account provider operates the account for use  by the customer.

Receipt of international  payments

When money is sent to the customer’s account from  an account not using a SEPA transfer.

Receipt of payments in euros –  SEPA

When money is sent to the customer’s account from  an account using SEPA.

Refusing a payment due to lack  of funds

The account provider refuses a payment from the  customer’s account because there is not enough money in it.

Replacement debit card

The account provider sends a replacement debit  card to the customer.

Sending money in euros – SEPA

The account provider transfers money, on the  instruction of the customer, from the customer’s account to another account using  SEPA.

Sending money outside of SEPA  zone

The account provider transfers money, on the  instruction of the customer, from the customer’s account to another account  outside of the SEPA zone.

Unarranged overdraft

The customer borrows money when there is no money  left in the account (or the customer has gone past their arranged overdraft  limit) and this has not been agreed with the account provider in advance.