Name of the account provider: Contis Financial Services Ltd
Account name: CL GBP Contactless
Date: 09/10/2020
Term
Definition
Allowing a payment despite lack of funds
The account provider allows a payment to be made from the customer’s account although there is not enough money in it (or it would take the customer past their arranged overdraft limit).
Arranged overdraft
The account provider and the customer agree in advance that the customer may borrow money when there is no money left in the account. The agreement determines a maximum amount that can be borrowed, and whether fees and interest will be charged.
ATM balance enquiry
The customer views the account balance at a cash machine.
Card cancellation
The account provider charges a cancellation fee if the customer cancels the card order within the first 14 days and a card has already been ordered in the customer’s name.
Cash withdrawal in foreign currency outside the UK
The customer takes cash out of the customer’s account in foreign currency at a cash machine outside the UK.
Cash withdrawal in pounds in the UK
The customer takes cash out of the customer’s account in pounds at a cash machine in the UK.
Debit card payment in a foreign currency
The customer uses their debit card to make a payment in euros. This can be in a shop, online or over the phone.
Debit card payment in a foreign currency
The customer uses their debit card to make a payment in foreign currency. This can be in a shop, online or over the phone.
Issuing of debit card
The account provider sends a debit card to the customer.
Issuing of additional debit card
The account provider sends a debit card to the customer for an additional user.
PayPoint Load
PayPoint offers customers the ability to make cash deposits across a UK retail network.
Receiving money in a foreign currency
When money is sent to the customer’s account from an account not in pounds.
Receiving money in pounds
When money is sent to the customer’s account from an account in pounds.
Refusing a payment due to lack of funds
The account provider refuses a payment from the customer’s account because there is not enough money in it.
Replacement debit card
The account provider sends a replacement debit card to the customer.
Sending money outside the UK in pounds
The account provider transfers money, on the instruction of the customer, from the customer’s account to another account outside the UK in pounds.
Sending money within the UK via CHAPS
The account provider transfers money, on the instruction of the customer, from the customer’s account to another account in the UK.
Standing order set up
The customer requests that the account provider makes regular transfers of a fixed amount of money from the customer’s account to another account.
Unarranged overdraft
The customer borrows money when there is no money left in the account (or the customer has gone past their arranged overdraft limit) and this has not been agreed with the account provider in advance.
Unpaid direct debit
The customer has permitted someone else (recipient) to instruct the account provider to transfer money from the customer’s account to that recipient. The account provider attempts to transfer money to the recipient on a date agreed by the customer but there are insufficient funds available.