Term

Definition

Allowing a payment despite lack  of funds

The account provider allows a payment to be made  from the customer’s account although there is not enough money in it (or it would  take the customer past their arranged overdraft limit).

Arranged overdraft

The account provider and the customer agree in  advance that the customer may borrow money when there is no money left in the  account. The agreement determines a maximum amount that can be borrowed, and  whether fees and interest will be charged.

ATM balance enquiry

The customer views the account balance at a cash  machine.

Card cancellation

The account provider charges a cancellation fee  if the customer cancels the card order within the first 14 days and a card  has already been ordered in the customer’s name.

Cash withdrawal in foreign  currency outside the UK

The customer takes cash out of the customer’s  account in foreign currency at a cash machine outside the UK.

Cash withdrawal in pounds in  the UK

The customer takes cash out of the customer’s  account in pounds at a cash machine in the UK.

Debit card payment in a foreign  currency

The customer uses their debit card to make a  payment in euros. This can be in a shop, online or over the phone.

Debit card payment in a foreign  currency

The customer uses their debit card to make a  payment in foreign currency. This can be in a shop, online or over the phone.

Issuing of debit card

The account provider sends a debit card to the  customer.

Issuing of additional debit  card

The account provider sends a debit card to the  customer for an additional user.

PayPoint Load

PayPoint offers customers the ability to make  cash deposits across a UK retail network.

Receiving money in a foreign  currency

When money is sent to the customer’s account from  an account not in pounds.

Receiving money in pounds

When money is sent to the customer’s account from  an account in pounds.

Refusing a payment due to lack  of funds

The account provider refuses a payment from the  customer’s account because there is not enough money in it.

Replacement debit card

The account provider sends a replacement debit  card to the customer.

Sending money outside the UK in  pounds

The account provider transfers money, on the  instruction of the customer, from the customer’s account to another account outside  the UK in pounds.

Sending money within the UK via  CHAPS

The account provider transfers money, on the  instruction of the customer, from the customer’s account to another account  in the UK.

Standing order set up

The customer requests that the account provider  makes regular transfers of a fixed amount of money from the customer’s  account to another account.

Unarranged overdraft

The customer borrows money when there is no money  left in the account (or the customer has gone past their arranged overdraft  limit) and this has not been agreed with the account provider in advance.

Unpaid direct debit

The customer has permitted someone else  (recipient) to instruct the account provider to transfer money from the  customer’s account to that recipient. The account provider attempts to  transfer money to the recipient on a date agreed by the customer but there  are insufficient funds available.